Information
FAQ
Standard Rewards is our way of giving back to our customers. As a Standard Rewards Member, you will earn 1 point for every $1 that you spend (exclusions apply). You can then use those points to redeem free items on the app.
When making a purchase, simply provide the phone number associated with your rewards account to the salesperson at checkout. They will add your number to the sales ticket, and if the order qualifies, points will be automatically added to your account.
For a purchase to qualify for points, the sales ticket must be a minimum of 150 dollars total (some exclusions apply).
No, your rewards account is separate from your business account. If you have a business account with us you will still have to sign up for a rewards account to gain the benefits.
All returns or exchanges are approved on a case-by-case basis. To request a return or exchange, please reach out to our Support team.
We do not reward points for any purchases made before you signed up for a rewards account.
If you told the salesperson your rewards phone number, but did not receive points. The following might have happened:
1 - The salesperson either incorrectly input your phone number, or forgot to add it to the ticket.
2 - The sales ticket did not qualify for points.
If you are positive both scenarios are false, please reach out to our Support team.
Once you redeem an item on the app, an order is placed in our system, and you will receive an order confirmation. We do our best to ship your redeemed items within 1 – 2 business days of the date of redemption. If you feel your order is taking too long, or if you did not receive a confirmation. Please reach out to our Support team.
Currently, you will not automatically receive points for any purchases made on Standardplumbing.com. If you place an order online that qualifies for rewards points, you may email your order number to our Support team. Please allow 1-2 business days for a response on the status of your request.
Your rewards points are valid for 18 months from date of purchase, giving you ample time to redeem exciting offers and benefits.